Welcome to Cake Making Supplies Store! We’re here to support your baking journey with reliable products and services. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you need further assistance, don’t hesitate to contact us.

Product Questions

What types of products do you offer?
We provide a wide range of premium baking supplies, including Airbrush Colours, Baking Ingredients, Baking Tools, Buttercream & Frosting, Cake Figures, Cake Lace, Cake Mixes, Cake Toppers, Chocolate & Candy Melts, Chocolate Moulds, Chocolate Supplies, Colourings, Cutters, Dried Cake Flowers, Edible Cake Decorations, Edible Paint, Embossing Stamps, Flavourings, Ganaching, and Ingredients. Our collections cater to both home bakers and professional chefs, focusing on quality and creativity.
Are your products suitable for beginners?
Absolutely! Our products are designed for bakers of all skill levels. From easy-to-use Cake Mixes to professional-grade Chocolate Moulds, we offer items that inspire creativity and help you achieve beautiful, edible masterpieces. Check our menu for options that fit your needs.
Do you have items for special dietary needs?
While we focus on general baking supplies, some products like Cake Mixes and Ingredients may have variations. Please refer to individual product descriptions for details, or email us at [email protected] for specific inquiries.

Delivery Questions

What are your delivery options and costs?
We offer two main shipping methods to suit your timeline and budget:
  • Standard Shipping: Costs $12.95 and uses carriers like DHL or FedEx. Your order arrives within 10-15 days after shipping, perfect for time-sensitive projects.
  • Free Shipping: Available for orders over $50 via EMS. Delivery takes 15-25 days after shipping, ideal for bulk purchases or advance planning.
All orders are processed within 1-2 business days after payment confirmation.
Do you ship worldwide?
Yes, we ship globally! However, due to logistical constraints, we exclude some parts of Asia and remote areas. If you’re unsure about delivery to your location, contact us for assistance.
How can I track my order?
Once your order is shipped, we’ll provide tracking information via email. For Standard Shipping with DHL or FedEx, you can monitor your package in real-time. For Free Shipping with EMS, tracking may vary by region.

Payment Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and easy transactions. Your payment information is protected, so you can shop with confidence.
Is my payment information safe?
Yes, we prioritize security and use trusted payment gateways to ensure your data is encrypted and safe. We never store sensitive information on our servers.

Returns and Support Questions

What is your return policy?
If anything doesn’t meet your expectations, you have up to 15 days after receiving your order to initiate a return. We aim for a hassle-free process—just contact us at [email protected] with your order details, and we’ll guide you through the steps.
What if my items arrive damaged?
We work with reliable carriers to minimize issues, but if your items arrive in poor condition, please email us within 15 days of delivery. We’ll help resolve the issue promptly, whether it’s a replacement or refund.

Account and General Questions

How do I contact customer support?
For any questions about delivery, returns, or products, reach out to us at [email protected]. We’re here to help and typically respond within 1-2 business days.
Do you offer discounts or promotions?
Yes! We regularly run promotions and offer free shipping on orders over $50. Keep an eye on our website or sign up for updates to stay informed about deals.

Still have questions? We’d love to hear from you! Email us at [email protected] or visit our store at 2 Spencer Street, Lexington, US 02420. Happy baking!

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