“Just like a perfectly measured recipe ensures baking success, our clear return policy ensures your complete satisfaction”

Welcome to Cake Making Supplies Store! We’re passionate about providing you with the highest quality baking supplies and decorations. While we strive for perfection in every product we ship, we understand that sometimes things don’t work out as planned. This policy outlines our straightforward process for returns and exchanges.

Our Return Promise

We stand behind our products with the same confidence you have in your favorite recipes. If you’re not completely satisfied with your purchase, we’re here to help make it right.

Important: You have 15 days from the date you receive your items to initiate a return or exchange.

Return & Exchange Process

1 Review Eligibility

Before initiating a return, please ensure your item meets these criteria:

  • Item is in original, unopened condition
  • Original packaging is intact
  • All seals and labels are present
  • Return is initiated within 15 days of delivery

2 Prepare Your Return

Gather these items for your return package:

  • Item in original condition
  • Original packaging and any included materials
  • Copy of your order confirmation or packing slip
  • Completed return form (if available)

3 Initiate Your Return

Contact our customer support team to start the return process:

Email: [email protected]
Subject: Return Request – Order #[Your Order Number]

Return Request Template

Use this template when emailing us your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Cake Making Supplies Store Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return: [Product Name(s)]
Reason for Return: [Please specify – wrong item, damaged, defective, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]

I confirm that the item(s) are in their original condition and packaging.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Non-Returnable Items

To ensure the safety and quality of our products, the following items cannot be returned or exchanged:

  • Opened Food Items: Baking Ingredients, Cake Mixes, Chocolate & Candy Melts, Colourings, Flavourings
  • Hygiene-Sensitive Products: Edible Cake Decorations, Dried Cake Flowers, Buttercream & Frosting
  • Personalized/Custom Items: Custom Cake Toppers, Special Order Cake Figures
  • Opened Liquid Products: Airbrush Colours, Edible Paint that have been opened or used

Refund Processing

Timeline

Once we receive your returned item:

  • Inspection: 2-3 business days
  • Refund Processing: 3-5 business days
  • Total Time: 5-8 business days from when we receive your return

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB – refunded to your card
  • PayPal: Refunded to your PayPal account
  • Original shipping costs are non-refundable unless the return is due to our error

Exchange Process

For exchanges of eligible items:

  • We’ll ship your replacement item once we receive the returned product
  • You’ll receive tracking information for your exchange shipment
  • If the exchange item costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference

Damaged or Incorrect Items

If you receive a damaged item or wrong product:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item or incorrect product
  • We’ll arrange for a replacement at no additional cost
  • In some cases, we may ask you to return the item with prepaid shipping
Shipping Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error. We recommend using a trackable shipping service for your return package.

Need Help With Your Return?

Our baking-loving support team is here to assist you!

Email: [email protected]

Address: 2 Spencer Street, Lexington, US 02420

Response Time: We typically respond within 24 hours during business days

“From the first sprinkle to the final return, we’re committed to your baking satisfaction”

© 2023 Cake Making Supplies Store | cakesuppliesco.com
Where every return is handled with the same care you put into your baking creations