“Just like a perfectly measured recipe ensures baking success, our clear shipping and return policies ensure your complete satisfaction with every purchase.”

Shipping Information

Order Processing Time

We carefully prepare your baking supplies with the same attention to detail you put into your creations:

  • Processing Time: 1-2 business days
  • Processing Note: Orders placed on weekends or holidays will be processed the next business day

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Best For: When you need your supplies quickly
  • Tracking: Full tracking included

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Minimum Order: $50 or more
  • Tracking: Basic tracking included

Shipping Note: We ship worldwide except to certain Asian countries and remote locations. If you’re unsure about shipping to your area, please contact us before ordering.

Returns & Exchanges Policy

We stand behind our products with the same confidence you have in your favorite recipes. If you’re not completely satisfied with your purchase, we’re here to help make it right.

Our Return Promise

  • Return Window: 15 days from the date you receive your items
  • Condition: Items must be in original, unopened condition with packaging intact
  • Process: Simple 3-step return process

Step-by-Step Return Process

Step 1: Review Eligibility

Before initiating a return, please ensure your item meets these criteria:

  • Item is in original, unopened condition
  • Original packaging is intact with all seals and labels present
  • Return is initiated within 15 days of delivery

Step 2: Prepare Your Return

Gather these items for your return package:

  • Item in original condition
  • Original packaging and any included materials
  • Copy of your order confirmation or packing slip
  • Completed return form (if available)

Step 3: Initiate Your Return

Contact our customer support team to start the return process:

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Dear Cake Making Supplies Store Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to Return: [Product Name(s)] Reason for Return: [Please specify – wrong item, damaged, defective, etc.] Preferred Resolution: [Refund / Exchange for (specific product)]

I confirm that the item(s) are in their original condition and packaging.

Best regards,
[Your Full Name] [Your Email Address] [Your Phone Number]

Non-Returnable Items

To ensure the safety and quality of our products, the following items cannot be returned or exchanged:

  • Opened Food Items: Baking Ingredients, Cake Mixes, Chocolate & Candy Melts, Colourings, Flavourings
  • Hygiene-Sensitive Products: Edible Cake Decorations, Dried Cake Flowers, Buttercream & Frosting
  • Personalized/Custom Items: Custom Cake Toppers, Special Order Cake Figures
  • Opened Liquid Products: Airbrush Colours, Edible Paint that have been opened or used

Refund Processing

Timeline

Once we receive your returned item:

  • Inspection: 2-3 business days
  • Refund Processing: 3-5 business days
  • Total Time: 5-8 business days from when we receive your return

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB – refunded to your card
  • PayPal: Refunded to your PayPal account

Original shipping costs are non-refundable unless the return is due to our error.

Exchange Process

For exchanges of eligible items:

  • We’ll ship your replacement item once we receive the returned product
  • You’ll receive tracking information for your exchange shipment
  • If the exchange item costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference

Damaged or Incorrect Items

If you receive a damaged item or wrong product:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item or incorrect product
  • We’ll arrange for a replacement at no additional cost
  • In some cases, we may ask you to return the item with prepaid shipping

Shipping Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error. We recommend using a trackable shipping service for your return package.

Need Help With Your Return?

Our baking-loving support team is here to assist you!

  • Email: [email protected]
  • Address: 2 Spencer Street, Lexington, US 02420
  • Response Time: We typically respond within 24 hours during business days

“From the first sprinkle to the final return, we’re committed to your baking satisfaction”

Where every return is handled with the same care you put into your baking creations